Done 55 FAQ – Frequently Asked Questions for Pakistan Players

Done 55 enforces a strict 18+ policy across all products. You must be at least 18 years old to create an account, deposit, play, or withdraw. Done 55 verifies age through CNIC identity verification before the first withdrawal. Any account found to belong to a person under 18 will be closed immediately and deposits returned.

No. Done 55 enforces a strict one-account-per-player policy. Creating multiple accounts — for any reason, including claiming multiple welcome bonuses — is a breach of the Terms and Conditions and will result in all associated accounts being permanently closed with balances forfeited. If you've forgotten your login details, use the password reset function or contact done 55 support — don't register a new account.

OTPs are delivered via SMS and usually arrive within 30 seconds on Pakistani networks. If yours hasn't arrived after 2 minutes: (1) Check you entered your mobile number correctly, including the correct format without the country code. (2) Use the "Resend OTP" button on the verification screen. (3) Check that your mobile has signal and is not in flight mode. If it still doesn't arrive, contact done 55 support via live chat — the team can verify your number manually and activate your account.

CNIC verification (KYC) is required before your first withdrawal — not before registering or depositing. Once you request a withdrawal, done 55 will ask you to upload your CNIC front and back plus a selfie holding your CNIC. This one-time process takes around 10 minutes to submit and is verified by the done 55 team promptly. Once verified, all future withdrawals process without additional KYC checks.

You can request account closure at any time by contacting done 55 support at support@done55.run. Before closure, your verified PKR balance will be returned to your registered payment method. Note that account closure is different from self-exclusion — if you are closing your account because of problem gambling concerns, done 55 recommends using the self-exclusion tool in account settings instead, as it provides structured protection with a defined period.

Done 55 accepts all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT (1-Link, works with HBL, Meezan, UBL, MCB, Bank Alfalah and all major banks), and Visa/Mastercard debit cards. All deposits are in Pakistani Rupees (PKR) with no exchange rate complications. Full details are on the Deposit and Withdrawal page.

The minimum deposit at done 55 is Rs 500 across all supported payment methods. There is no maximum deposit limit set by done 55 itself, though your payment provider (Easypaisa, JazzCash, bank) may have its own daily transfer limits. If you need to deposit a large amount, bank IBFT typically has the highest limits among Pakistani payment methods.

Easypaisa, JazzCash, NayaPay, and SadaPay deposits are typically credited to your done 55 wallet in under 30 seconds. Visa/Mastercard deposits are also instant in most cases. Bank IBFT deposits typically process same day during standard banking hours. If your deposit has not appeared in your done 55 wallet after 30 minutes, contact support with your payment confirmation number and the team will locate and credit it manually.

Done 55 does not charge any fees on deposits. Your full deposited PKR amount is credited to your wallet. Your payment provider (Easypaisa, JazzCash, bank) may charge a nominal transfer fee on their end — these vary by provider and account type and are outside of done 55's control. Check your payment provider's fee schedule for their specific charges.

For verified done 55 accounts, Easypaisa and JazzCash withdrawals typically process in under 30 seconds during normal hours. NayaPay and SadaPay withdrawals are similarly fast. Bank IBFT withdrawals generally settle same day during banking hours. Processing times may be slightly longer during peak periods or if your account requires an additional compliance check. VIP Club members at higher tiers receive priority withdrawal processing.

The minimum withdrawal at done 55 is Rs 500. There is no maximum withdrawal limit set by done 55 for verified accounts, though large withdrawals may require additional identity verification checks as part of standard anti-money-laundering compliance. For large withdrawals, bank IBFT is typically the most reliable method.

A pending withdrawal status at done 55 typically means it is in the processing queue. Common reasons for a longer-than-usual pending status include: incomplete KYC verification (CNIC check required before first withdrawal), a wagering requirement on a bonus balance that hasn't been fully met, high withdrawal volume at peak times, or an account compliance check. Log in to your done 55 account and check for any notifications or pending verification tasks. If none of these apply, contact support with your withdrawal reference number for a direct update.

Done 55 does not charge withdrawal fees on standard PKR withdrawals. However, your receiving payment provider (Easypaisa, JazzCash, bank) may apply a small receiving fee — check their terms. High-frequency small withdrawals may be subject to a nominal processing fee at done 55's discretion, primarily to manage operational costs. Full details are on the Deposit and Withdrawal page.

The welcome bonus at done 55 is a 100% match on your first deposit. You do not need to opt in manually or enter a code unless you have a specific promotional code. Simply register your account, make your first deposit of Rs 500 or more, and the bonus is credited to your wallet automatically. The bonus is clearly labelled separately from your real-money balance so you always know exactly what's what.

A wagering requirement means you must wager the bonus amount a certain number of times before it can be converted to real-money balance and withdrawn. For example, a Rs 1,000 bonus with a 20x wagering requirement means you need to place Rs 20,000 in total bets using that bonus before withdrawing the resulting balance. Wagering requirements and eligible games are specified in the terms of each individual bonus. Full details are in the Terms and Conditions.

Done 55 runs regular promotions for registered players including: reload bonuses on subsequent deposits (frequently on weekends), cashback offers on net losses over a defined period, free spins on specific jackpot slot releases, VIP Club exclusive bonuses tied to your tier level, and seasonal promotions around Pakistani events. Log in regularly and check the Promotions section — new offers appear frequently and some are time-limited.

Yes. Done 55 bonuses have expiry dates. The expiry period varies by promotion — welcome bonuses typically have a 30-day window from the date of activation to complete wagering requirements. Reload and weekly bonuses typically expire within 7 days. The remaining time and wagering progress for each active bonus is visible in your account's bonus section after login. Bonus funds that expire without the wagering requirement being met are forfeited.

Done 55 offers a full range of Teen Patti tables across different stakes — from low-stakes tables suitable for casual play to high-stakes rooms for more experienced players. Available variants include Classic Teen Patti, Joker Teen Patti, and tournament-format sessions. Tables run 24/7 with real players from Pakistan, so you'll always find a game at your preferred stake level regardless of the time of day.

Done 55's Poker section features Texas Hold'em and Omaha ring games at multiple stake levels (micro, low, medium, and high), plus sit-and-go tournaments and scheduled multi-table tournaments (MTTs). Rakeback is applied on all cash game hands and is boosted at higher VIP Club tiers. New tournament schedules are announced in the Promotions section — check them after login.

Crash games at done 55 work on a simple mechanic: a multiplier starts at 1x and rises rapidly. You place your bet and cash out before the multiplier crashes. The longer you wait, the higher the potential payout — but if you don't cash out before the crash, you lose your bet. Done 55 offers auto cash-out settings so you can set a target multiplier and the system cashes you out automatically when it's reached. Results are provably fair and publicly verifiable.

Done 55's Jackpot Slots include fixed jackpots (a set prize amount that resets after each win) and progressive jackpots (a prize pool that builds with every bet placed across all players until someone hits the jackpot). Progressive jackpots at done 55 can grow to very large amounts. RTP (return-to-player) percentages for each slot are listed on the game information screen — done 55 only carries games from certified providers with independently audited RTPs.

Done 55's Esports Betting section covers the most popular titles among Pakistani players: PUBG Mobile (including PMWI and Pakistan-specific tournaments), CS2, Valorant, Dota 2, and League of Legends. You can bet on match winners, map winners, tournament outrights, and various in-match markets. Live in-play betting is available on selected matches. Odds are updated in real time and are competitive with international esports bookmakers.

Log in to your done 55 account and go to Account Settings > Security. Enable two-factor authentication and link it to your registered mobile number. Once active, every done 55 login will require your password plus a one-time code sent to your mobile. This protects your account even if your password is ever compromised. Done 55 strongly recommends enabling 2FA for any account with a PKR balance.

Change your password immediately using the "Forgot password?" flow on the login page. Then contact done 55 support via live chat or email at support@done55.run right away. The support team can review login history for your account, identify any suspicious access, and lock the account while you investigate. Enable 2FA as soon as you regain full access. Done 55 support will never ask you to share your password during this process.

Click "Forgot password?" on the login page. Enter your registered mobile number or email, and done 55 will send a password reset OTP to your mobile. Enter the OTP and create a new password. The process takes under 2 minutes. If you no longer have access to your registered mobile number, contact done 55 support with your CNIC details for identity-verified manual account recovery.

Log in and go to Account Settings > Responsible Gaming. Select "Deposit Limits" and choose whether you want a daily, weekly, or monthly limit. Enter the PKR amount and confirm. The limit takes effect immediately. Reducing a limit is instant — increasing a limit has a mandatory 24-hour waiting period to prevent impulsive decisions. Detailed information about all done 55 responsible gaming tools is on the Responsible Gaming page.

Done 55 offers two options: a cool-off period (24 hours to 6 weeks, fully reversible after the chosen period) and self-exclusion (6 months minimum up to permanent, not reversible during the exclusion period). Both are activated from Account Settings > Responsible Gaming or by contacting support. During either option, promotional communications are paused and no new deposits are accepted. Your PKR balance remains accessible for withdrawal during a cool-off period. See Responsible Gaming for full details.

The fact that you're asking is already a positive step. Done 55 recommends starting with the self-assessment tool on the Responsible Gaming page — it takes 2 minutes and helps you understand whether your current gaming patterns show warning signs. From there, you can set deposit limits, activate a cool-off period, or start a self-exclusion directly from your account settings. Done 55 support is available 24/7 in Urdu and English — you can talk through your situation confidentially and the team will help you choose the right tools without any judgment.